Keep it on Norpex
Buyers and sellers talk through Norpex messages — not by phone, email, social media or any other app.
What gets a message blocked
A message is blocked if it contains:
- A phone number.
- An email address.
- A social media or messaging-app contact, such as WhatsApp or Telegram.
- A link to a website.
- An offer to pay any way other than through Norpex.
Every message is checked automatically
A message that contains any of the above is not delivered, and a strike is recorded against whoever sent it.
Just asking to talk elsewhere
A message that only asks to move the conversation off Norpex — "call me," for example — is blocked too, but it does not record a strike, because nothing was actually shared.
After you have paid
Once an order is paid, the order page shows each side the pickup or delivery contact they need.
Norpex can read these messages
Norpex staff may read marketplace messages to look into a report, prevent fraud, and enforce this policy.
Answering a buyer
Sellers answer a buyer's message within 2 business days.