Terms & Conditions

1. Acceptance

Accessing, browsing or placing an order on norpex.ca constitutes acceptance of these terms and our Privacy Policy. If you do not accept them, do not use the site.

2. Eligibility

The site is intended for commercial use. By placing an order you represent that:

• You are at least 18 years of age and have the authority to bind the business on whose behalf you are ordering.
• You are purchasing for commercial, business or institutional use, not as a consumer.
• The information you provide is accurate and complete.

3. Account responsibility

If you create a Norpex account, you are responsible for all activity that occurs under it. Sign-in links are single-use and expire; do not forward them. Notify us immediately at [email protected] if you suspect unauthorized access.

4. Quotes and order acceptance

A quote is an offer that stands for the period stated on it. Placing an order constitutes an offer to purchase; we accept orders by sending a written confirmation. We reserve the right to decline or cancel any order — including but not limited to orders flagged for fraud risk, orders for items that have become unavailable, orders with pricing errors, and orders we believe in good faith are not for legitimate commercial use.

5. Pricing and taxes

• All prices are quoted in Canadian dollars (CAD) unless otherwise stated.
• Catalogue prices are subject to change without notice. The price applicable to your order is the price on the quote or confirmation you accept.
• Applicable federal and provincial sales taxes (GST, HST, PST, QST) are added based on the shipping destination and tax rules in force at the time of sale.
• Tax-exempt customers (registered charities, certain First Nations purchases, qualifying institutional buyers, etc.) must provide a valid tax exemption certificate before exemption is applied. Exemption applies prospectively, not retroactively.
• Where pricing errors are obvious (mistype, missing decimal, etc.), we may cancel the order and refund any payment taken.

6. Payment terms

• Standard payment methods: credit card (Visa, Mastercard, American Express) or EFT at the time of order, or wire transfer for larger orders.
• For special-order or custom items we may require a deposit (typically 50%) before placing the manufacturer order.

7. Shipping and risk transfer

Shipments are FOB origin. Title and risk of loss transfer to you when the freight carrier accepts the shipment from our supplier or warehouse partner. Shipping arrangements, accessorial services and damaged-on-delivery procedures are detailed on the Shipping page.

Estimated delivery dates are estimates. We do not guarantee specific delivery dates and are not liable for losses caused by delivery delays, including delays attributable to carriers, customs, weather or events outside our reasonable control.

8. Returns

Returns are governed by the Returns & Refunds policy, which is incorporated into these terms by reference.

9. Warranty

Any warranty on equipment is the manufacturer's own, on the manufacturer's terms, which vary by manufacturer and product line. Norpex gives no warranty of its own, and warranty claims go to the manufacturer's authorized service network. EXCEPT FOR THE MANUFACTURER'S WARRANTY, NORPEX DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

10. Limitation of liability

To the fullest extent permitted by law, Norpex is not liable for:

• Indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost data or business interruption.
• Damages arising from improper installation, misuse or operation of equipment.
• Damages arising from delivery delays.

Norpex's aggregate liability for any claim relating to an order is limited to the amount you paid for the items giving rise to the claim.

11. Indemnification

You agree to indemnify, defend and hold harmless Norpex and its officers, directors, employees and suppliers from any claims, damages, costs or expenses (including reasonable legal fees) arising from your breach of these terms, your violation of any law, or your misuse of equipment purchased from Norpex.

12. Intellectual property

The content of norpex.ca — including text, graphics, page layout, the Norpex name and logo, and original photography — is owned by or licensed to Norpex and is protected by Canadian and international copyright and trademark law. You may not reproduce, modify, distribute or commercially exploit any of this content without prior written permission.

Some product images, descriptions and specification sheets are supplied by manufacturers and remain the property of those manufacturers.

The product videos on this site are the manufacturers' own YouTube videos, shown using YouTube API Services. By watching them here you agree to be bound by the YouTube Terms of Service (youtube.com/t/terms).

13. Governing law and disputes

These terms and any dispute arising from your use of the site or purchase from Norpex are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The courts of Ontario have exclusive jurisdiction over any dispute arising under these terms, and you consent to the personal jurisdiction of those courts.

14. Force majeure

Norpex is not liable for any failure or delay in performance caused by events beyond its reasonable control — including but not limited to acts of god, war, terrorism, civil disturbance, labour disputes, transportation disruptions, supply-chain failures, government action or pandemic.

15. Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full force.

16. Marketplace conduct

Listings and messages on the Norpex marketplace must be lawful, honest and respectful. We do not allow offensive, hateful, sexual or threatening content, scams, prohibited items, or sharing contact details to take a sale off the marketplace. Our filters refuse some of this before it is sent. You can report a listing, a message or a member in the Norpex app, and block a member so they can no longer message you. We review reports within 24 hours and remove content and members who break these rules.

17. Updates

We may update these terms from time to time. The current version is always posted at this URL with the “Last updated” date. Material changes will be flagged on the site or by email to account holders. Continued use of the site after the effective date constitutes acceptance.

18. Contact

Questions about these terms: [email protected] · (226) 336-9954.