Shipping & Delivery

Smallwares & supplies (parcel)

• Shipping is calculated at checkout for supported items and Canadian delivery addresses.
• We confirm delivery charges before payment. Your items total does not include shipping or tax. There is no automatic flat-rate or storewide free-shipping offer.
• The exceptions are by brand. Prática ships free, Canada-wide, by parcel or pallet. BakeMax ships free when it goes as a parcel, and on a pallet when the product is over $6,000; any other pallet is charged the carrier rate, like every other brand. Ascaso, Astoria, Blendtec, Blendtec Inc, CAYE, Di Giorgio Lab, Izensso, Macap, Maverick, Rhino Coffee Gear, STORM Barista Attitude, WatNitro and WatWater ship free, by parcel or pallet, on items priced at $500 or more. The $0 rate is applied automatically at checkout.
• Contact us to confirm supplier availability and dispatch timing.

Equipment (freight)

• Ranges, refrigeration, furniture and other heavy items ship by freight carrier. For supported items, checkout calculates available delivery charges before you pay.
• Tell us whether you need a liftgate, a delivery appointment or inside delivery. Confirm any special delivery requirements with us before paying.
• Inside delivery, uncrating and removal of packaging available in most metro areas — contact us before ordering.
• Inspect every freight delivery before signing. Note any damage on the delivery receipt and tell us within 24 hours of delivery, with photos — we file the carrier claim and make it right. Damage & returns

How long it takes

Handling: We prepare your order and hand it to the carrier within 1–3 business days of payment.

Shipping: Delivery takes 7–10 business days after it ships.

Both are estimates, not guarantees: freight bookings, special-order items, remote addresses, weather and carrier delays can add time. If your order is running late, we will email you.

Special-order items show their own lead time on the product page and in your order confirmation. Follow any order from your account.