Return policy
All sales are final. No returns and no exchanges.
Norpex sells commercial kitchen equipment and supplies to businesses. Please confirm the model, size, voltage, phase, gas type and door swing before you order — send us the site details and we'll check them with you.
Damaged, missing or wrong items
- Inspect every delivery before the driver leaves. Write any visible damage or missing pieces on the delivery receipt — “signed clear” makes a carrier claim very hard to win.
- Email [email protected] within 24 hours of delivery with your order number and photos of the packaging and the item. The same applies to damage you only find when you unpack.
- Keep all packaging until the claim is settled. We file the claim with the carrier and repair, replace or refund the item.
- If we sent the wrong item, we arrange the pickup and send the right one at our cost.
Cancellations
- You can cancel free of charge within 24 hours of paying, as long as the order hasn't shipped and nothing on it is special order (built, configured or ordered from the manufacturer for you).
- After 24 hours, or once an order has shipped, it can't be cancelled.
Refunds
- A cancellation or an approved damage or wrong-item claim is refunded within 5 business days, to the original payment method. Your bank may take a few more days to show it.
How to report a problem or cancel
Email [email protected] or call (226) 336-9954 with your order number (and photos for damage). We reply within one business day.