Buying used, safely
What Norpex checks — and what it does not cover
Most marketplaces answer this question with a badge. Here is the unglamorous version: Norpex vets the sellers and the listings, inspects some of the equipment itself, and prices your freight. It does not take your money, so it cannot promise to give it back.
What Norpex actually does
Every listing is reviewed before it is published
A seller cannot publish straight to the marketplace. A Norpex moderator reads the listing, checks the photos are of the actual unit and that the description matches, and either approves it or sends it back. Listings that break the listing standards are removed.
Every seller is approved before they can list
Sellers are reviewed as businesses before their first listing goes live, and a seller who misrepresents equipment loses the ability to list. That is the leverage this marketplace has, and it is used.
Some units are physically inspected
A unit marked Norpex Certified was examined by a Norpex inspector, and its condition report records what they found and when. An inspection is evidence about a date — it is not a warranty and does not create one.
A Norpex buyer prices the freight
Send a listing through Request a quote and a person comes back with a delivered price for your postal code, including liftgate and access if you need them, rather than leaving you to discover the freight bill afterwards.
What Norpex does not do
- Norpex does not take payment for marketplace equipment on this website. There is no checkout and no card processing on a listing.
- Norpex does not hold money in escrow and cannot release or reverse a payment you make to a seller.
- There is no Norpex inspection window, claims desk or dispute process for a marketplace purchase.
- Norpex does not warrant a third-party seller's equipment. Unless the listing states a warranty in writing, the unit is sold as-is.
The long version is in Warranty & as-is and the terms of use.
How to protect yourself
- 1
Read the condition evidence, not the headline
Open every photo full-screen. Check the condition grade, the tested-working flag and whether a warranty is stated. A listing with three photos and no grade is telling you something.
- 2
Ask the questions the listing does not answer
Hours on the unit, why it is being sold, when it last ran, whether it can be powered up for you to see. Send those through Request a quote and Norpex will get them answered.
- 3
Agree the terms in writing before money moves
What happens if the unit is not as described is a term of your deal with the seller. Put it in writing first. If Norpex brokered it, ask us to put it in the quote.
- 4
Inspect the freight before you sign
Damage in transit is settled with the carrier. Check the crate and the unit, note any damage on the delivery receipt, photograph it — signing a clean receipt makes a claim very hard to win.
Not sure about a listing?
Ask before you commit. A Norpex buyer knows what these machines are worth and what usually goes wrong with them. Call (226) 336-9954 or send the listing over.