Marketplace policy

Marketplace user agreement

Last updated September 24, 2026

Who this agreement is with

Norpex, of Waterloo, Ontario. This agreement is governed by the laws of Ontario, and prices on the marketplace are in Canadian dollars. Reach Norpex at [email protected] or [email protected], or by phone at (226) 336-9954.

What Norpex is, and is not

Norpex operates the marketplace and collects payment on a seller's behalf. For a listing from an independent seller, that seller is the seller of the item — Norpex runs the platform and handles the money, but the equipment is theirs.

Accounts

Sign in with a link sent to your email — there is no password to set or lose. Buying or selling on the marketplace requires that you are 18 or older and able to enter into a contract. Selling has its own requirements beyond that; see Seller terms.

The rest of this agreement

This page sets the overall terms. Seller terms, Listing standards, Prohibited items, Shipping and pickup, Fees and payouts, Payments, Buyer protection, Returns and disputes, Messaging and contact, Reviews and Enforcement fill in the detail, and all of them are part of this agreement — breaking one is breaking this one.

What Norpex is liable for

Norpex reviews a problem with an order the way Buyer protection and Returns and disputes describe. Beyond that, Norpex is not liable for indirect losses — lost profit or business interruption, for example.

Changes

This agreement changes when what Norpex does changes. A change takes effect on the date shown at the top of the page it is on.