Marketplace policies
Short documents in plain language, grouped the way you would expect, about what Norpex actually does: takes payment by card, holds it until delivery is confirmed, and pays sellers out from there. New here? Start with How it works.
Getting started
How the marketplace works, and what an account needs before you can buy or sell.
Selling
What it takes to list, price, sell and ship equipment as a Norpex marketplace seller.
Seller terms
Who can sell, what Norpex needs from you first, and what is expected of every listing.
Read it →Listing standards
What a listing has to say about a unit's condition, and where the details come from.
Read it →Prohibited items
Equipment and listing content that Norpex will not publish.
Read it →Shipping & pickup
How a delivered price is worked out, who books the carrier, and what pickup-only means.
Read it →Buying
What happens after you pay, and what is covered if the order is not right.
Payments and fees
How a sale is priced, what Norpex takes, and how a seller is paid.
Member conduct
How buyers and sellers talk to each other, and how reviews work.
Enforcement
Strikes, suspension, and how to get one lifted.
Legal
The agreement itself, and what Norpex does with your information.