Short answer
It depends on the item. At Norpex all sales are final, with no returns or exchanges on equipment, smallwares or supplies, so confirm voltage, gas type and door swing before ordering. Damaged, missing or wrong items are made right when reported within 24 hours of delivery.
Opened case goods such as disposables and chemicals cannot be returned once the case seal is broken.
Return shipping is paid by Norpex when the mistake is Norpex's, and by the customer otherwise. To start a return, email Norpex with the order number; Norpex replies within one business day.
Most equipment return problems are avoided by checking the spec sheet before ordering: the electrical supply, natural gas or propane, which side the door hinges on, and whether the unit fits through every doorway on its way in.
Updated · By Norpex · Edited by John