“Best price guaranteed” gets thrown around so much in commercial equipment that it’s almost meaningless. Here’s exactly what it means at Norpex, who qualifies, and how to claim it.
The policy in one sentence
Find any product we sell at a lower advertised price from a Canadian competitor — currently in stock, identical model, including freight — and we’ll match the total landed cost and credit you 5% of the difference back as a future-order credit.
Who’s eligible?
Any Norpex customer — restaurants, butchers, hotels, institutional kitchens, individual chefs, and home enthusiasts. There’s no business-account requirement and no minimum order. Whether you’re buying one undercounter or fitting out a 12-station kitchen, the guarantee applies.
How to claim — pre-purchase
Easiest path. Before you order, send us:
- The product page URL or model number on our site
- A link or screenshot of the competitor’s listing showing price, freight, and stock status
We confirm within one business day, adjust your quote, and ship. The 5% credit applies on your next order.
How to claim — post-purchase
Found a lower price within 14 days of receiving your unit? Same submission, same proof. We refund the difference plus 5% to your original payment method.
What doesn’t qualify
- Auctions, liquidation listings, or grey-market imports without Canadian warranty support
- “Member-only” or sign-in-required prices we can’t independently verify
- Out-of-stock listings (the price has to be claimable, not theoretical)
- U.S. pricing without freight, duty, and exchange landed in
Why we offer this
Two reasons. First, we genuinely believe our pricing is the most competitive in the Canadian market — putting our money where our mouth is keeps us honest. Second, we’d rather have you call us before buying somewhere else than lose the order to a competitor whose pricing isn’t actually better once shipping is in.
Most price-match claims we receive turn out to be apples-to-oranges (different model, different warranty, freight not included). The conversation alone often clarifies that we’re already the best deal. The few times we do match, the customer wins, we keep the order, and everyone’s better off.
Found a lower price?
Submit it through our Best Price Guarantee form — we respond within one business day.
