# Resolute Ice Machines and Ice and Water Dispensers: Use and Care

> How to install, run, clean and troubleshoot Resolute ice cube machines and CDIW ice and water dispensers, from Resolute's own user manuals.

How-to by Norpex. Published 2026-10-15, updated 2026-10-15.
Canonical: https://norpex.ca/guides/resolute-ice-machines-and-ice-water-dispensers

![Stainless steel self-contained ice cube machine](https://norpex.ca/m/3b/65/3b65669cb9ba52036b5cc5409540db8973f55123fb7a85a95f6c6eb9b1d4cc64.jpg)

Pictured: [Resolute – Ice Cube Machine](https://norpex.ca/product/resolute-ice-cube-machine-2)

This guide covers daily use, cleaning, and basic troubleshooting for Resolute ice cube machines, modular ice makers, ice bins, and ice and water dispensers. Follow the manufacturer's instructions for installation, operation, and maintenance to keep your equipment running reliably.

## Key takeaways

- Resolute ice equipment includes self-contained cube machines, modular ice makers, bins, and countertop dispensers.
- Installation requires a qualified, licensed installer to connect water, power, and drainage to local code.
- Daily operation varies by model: CDIW dispensers use a touchscreen, while ICB cube machines use an LED panel with buttons.
- Clean the condenser every three weeks and the air filter every two weeks for air-cooled models.
- Discard the first ice: 30 minutes of production after start-up on the CDIW, the next five batches after cleaning on the ICB.

## Understanding your Resolute ice equipment

Resolute offers several types of commercial ice equipment. The CDIW220 and CDIW360 are countertop water and ice dispensers that produce nugget ice. The ICB8033, ICB16080, and ICB28080 are self-contained ice cube machines that make and store cube ice in a single unit. The ICH700 and ICH1000 are modular ice makers designed to pair with separate ice bins, such as the IB305, IB445, and IB705. The IDB130 is an ice dispensing bin that stores and dispenses ice on demand.

This guide draws on two Resolute user manuals: the CDIW220 manual covers the CDIW220 and CDIW360 dispensers, and the ICB8033 manual covers the ICB8033, ICB16080, and ICB28080 cube machines. For the ICH modular ice makers and IB/IDB bins, the manufacturer's manual for each model provides specific installation, operation, and maintenance details. Always keep the manual accessible to the user at any time, as the CDIW220 manual advises.

## Installation requirements and clearances

A qualified, licensed installer must handle all water, electrical, and drainage connections according to local code. The CDIW220 manual states that the ice machine must be placed indoors at an altitude no greater than 2,000 metres, with an ambient temperature between 7.2°C and 40°C. The water supply must be potable, with pressure from 130 kPa to 550 kPa and temperature between 5°C and 35°C. The ICB8033 manual specifies an ambient temperature range of 5°C to 40°C, water pressure from 0.13 MPa to 0.55 MPa, and water temperature from 5°C to 35°C.

Both manuals require sufficient ventilation. For the CDIW220, the clearance should be at least 30 cm in the front, 4 cm at the back, and 30 cm at the top. The ICB8033 manual calls for a ventilation space of more than 20–30 cm (9–12 inches) at the front and rear. The CDIW220 must sit on a countertop that can support its weight; the ICB8033 must be placed on a level floor. Both machines need a properly grounded socket with earth-leakage protection and a nearby floor drain.

After delivery, keep the machine upright for more than 24 hours before starting it to allow the compressor lubricating oil to settle, as both manuals warn. The CDIW220 manual adds that the maximum tilt during handling must not exceed 45 degrees, and the machine must never be placed upside down or horizontally. Connect only to a potable water supply using the supplied 3/4-inch inlet water pipe. The ICB8033 manual notes that the machine comes with an inlet water filter that collects impurities and generally needs replacing every month to every three months.

## Daily operation and control panels

The CDIW220 and CDIW360 dispensers use a touchscreen LCD. To start ice making from standby, press and hold the Set button for three seconds. The screen displays ice machine status, ice storage percentage, and operation time. Use the left-side buttons to select ice, water, or ice water, and the right-side buttons to choose small, medium, or large cup sizes. A manual dispense button on the lower right lets you dispense ice by touch and stop by releasing. The machine automatically shuts down when the ice bin reaches 100% and resumes when the level drops below 80%.

The ICB8033, ICB16080, and ICB28080 self-contained cube machines use an LED display and push buttons. After power-on, the machine begins making ice automatically. At first power-on it runs a self-check and pumps out remaining water, fills to the set level and defrosts once before making ice; the display shows 'CLE' during cleaning. Press the on/off button to start or stop the machine. To adjust ice cube thickness, press the '–' button for three seconds during ice making, then use '+' or '–' to change the ice making time by 1.5 minutes per click. The machine stops when the ice bin is full and restarts once ice is removed.

The CDIW220 manual says to discard the first 30 minutes of ice production after startup. The ICB8033 manual says to throw away the next five batches of ice after cleaning. If the machine will not be used for an extended period, both manuals recommend powering it on and running it for two to four hours every two months. During thunderstorms or long idle periods, cut off the water and power supplies.

## Cleaning and sanitizing procedures

Regular cleaning is essential for food safety and machine performance. The CDIW220 manual provides an automatic cleaning sequence accessed through the touchscreen. First, remove all ice from the bin. Prepare a descaling solution by dissolving one package of disinfectant powder (2 ounces) in 1000 ml of water, and a disinfecting solution with one package (1 ounce) in 1000 ml of water. Press the Set button, select Cleaning, and follow the on-screen prompts. The machine will drain, ask you to add 800 ml of descaling solution, run a 60-minute cleaning cycle, rinse five times, then repeat with the disinfecting solution. After disinfection, spray the ice dispensing area and bin walls with disinfectant, rinse with clean water, and wipe dry. Discard ice produced during the first 30 minutes after restarting.

The ICB8033 manual describes a clean function activated by holding the clean button for three seconds. Empty the bin beforehand. The machine drains the water trough, then prompts you to add cleaning solution manually. Press the clean button again to start a 15-minute auto-clean cycle; spray the evaporator with cleaner during this time. After draining, add sterilizing solution and repeat for 15 minutes, then the machine enters a 25-minute rinse mode. Throw away the next five batches of ice.

For all air-cooled models, the CDIW220 and ICB8033 manuals both state that the condenser should be cleaned every three weeks using a soft brush or vacuum with a brush, moving along the fin direction to avoid damage. The air filter or filter screen should be cleaned every two weeks. The CDIW220 manual adds that the LCD panel and buttons should be wiped weekly with a towel soaked in alcohol, and the waste water box, ice dispensing chute, and ice bin interior should be cleaned weekly with warm water and baking soda. The ice full switch mirror surface should be wiped every one to three months.

In winter or before a long shutdown, cut off water and power and drain residual water from the water tank, inlet pipe, and drain pipe, as both manuals advise. The CDIW220 manual warns never to splash water directly on the machine surface, and never to use a water hose to rinse parts other than the ice bin.

## Troubleshooting common issues

Both manuals include troubleshooting tables. For CDIW220 dispensers, common fault codes include E04 (high temperature), E05 (water shortage), E02 (reducer motor overload), and E07 to E10 (sensor faults). If the LCD screen is not lit, check the power circuit switch, the power switch on the back of the machine, and the plug and outlet. For high temperature errors, ensure the ambient temperature is between 41°F and 104°F (5°C to 40°C), clean the condenser, and check the fan. A water shortage error may mean the inlet valve is closed or the water filter is blocked.

For ICB8033 cube machines, error codes include E01 (sliding board failure), E03 (overtime ice making), E04 (high temperature), E05 (water shortage), and E06 (high pressure). If the machine shuts down every three minutes with E04, check that the ambient temperature is within 5°C to 40°C, clean the condenser, and verify the fan operates. Poor ice transparency or thin cubes may indicate low water pressure, high water temperature, or a dirty inlet water filter. Excessive noise often means the machine is not level.

If the ice maker does not produce ice, confirm the water supply is on, the water pressure is within the specified range, and the water valve is open. For the CDIW220, the manual says to check that the LCD does not indicate standby mode. For the ICB8033, ensure the display is lit and not showing an error code.

## When to call for service

Before contacting a service provider, the CDIW220 manual recommends confirming the water supply is normal, the water pressure is between 130 kPa and 550 kPa, the water temperature is 5°C to 35°C, and the water valve is open with no leaks. Check that the power is on, the LCD is lit, and the machine is not in standby. Record the model and serial number from the nameplate on the side of the machine.

The ICB8033 manual similarly advises checking the water trough for water, verifying water pressure and temperature, and ensuring the display panel indicator is on. If the LED is off, inspect the plug, socket, and power supply switch. For any repair, contact the manufacturer's authorized service network. Norpex does not perform installation, service, or repairs. For questions about a specific model, ask Norpex.

## Common questions

### How often should I clean the condenser on my Resolute ice machine?

For air-cooled models, the CDIW220 and ICB8033 manuals both recommend cleaning the condenser every three weeks. Use a soft brush or a vacuum with a brush, moving along the fin direction to avoid damage. The air filter or filter screen should be cleaned every two weeks.

### What does error code E04 mean on my CDIW220 dispenser?

According to the CDIW220 manual, E04 indicates a high temperature condition. Check that the ambient temperature is between 41°F and 104°F (5°C to 40°C), clean the condenser if it is dirty or blocked, and verify the fan is working.

### How do I start the ice maker after installation?

For CDIW220 dispensers, press and hold the Set button on the LCD for three seconds to enter automatic ice-making mode. For ICB8033 cube machines, turn on the power switch and the machine begins making ice automatically. The CDIW220 manual says to discard the first 30 minutes of ice production.

### Can I use the ice machine outdoors?

No. Both the CDIW220 and ICB8033 manuals state that the product cannot be used outdoors. It must be installed indoors, away from direct sunlight and heat sources, with proper ventilation.

### What should I do if the ice tastes or smells bad?

The CDIW220 manual recommends regular cleaning and sanitizing of the water system, ice bin, and dispensing area. Use the automatic cleaning cycle with descaling and disinfecting solutions as described in the manual. Also check and replace the inlet water filter every one to three months, as the ICB8033 manual advises.

## Related guides

- [Commercial Ice Machine Buying Guide: Cube Types, Cooling and Sizing](https://norpex.ca/guides/ice-machine-buying-guide)
- [How to Clean and Sanitize a Commercial Ice Machine](https://norpex.ca/guides/how-to-clean-a-commercial-ice-machine)

## Shop the catalogue

- [Ice Machines](https://norpex.ca/products/ice-machines-ice-and-ice-cream)
- [Ice Machine Bins](https://norpex.ca/products/ice-machine-bins)